Knowledge Base

How do I place an order?

Select a plan, add it to your cart, and complete checkout. The order is created as pending and a support ticket is automatically opened.

How do I submit payment proof?

Open the automatic order ticket from your customer area and attach a clear payment receipt. An administrator reviews the evidence and replies through the ticket.

When is a VPS activated?

Activation occurs after the required payment and order checks are completed. The customer should wait for the administrator's response rather than assuming that a pending order has been activated.

How do I get support?

Open a support ticket and provide the order number, a clear description of the issue, and relevant screenshots or files.