Refund Policy

Refund requests must be submitted through the support system and should include the relevant order number and a clear explanation of the request. Refund eligibility depends on the service purchased, its provisioning and usage status, payment status, and applicable law.

A service that has already been provisioned, consumed, transferred, or suspended for abuse may have limited refund eligibility. Each request is reviewed according to the applicable terms and the facts available at the time of review.